Included Support

In the case that there is a problem with the technical plan due to the systems or the technologies controlled by us, you will not be charged.

List of supported technical problems:

• Server access was lost due to network failure from our side
• There was a hardware failure from our side, which cut access to your server
• The hosting service could not be configured
• Request for the change of a priority user password was not executed

To receive personalized services (developing complicated plans, schemes (scenarios), programming, error exception), you will need an individual controlled-service plan.

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Advanced Support

Do you need skilled help in server administration? You can address your questions to our team of experts and receive full and excellent professional advice. Don’t postpone it, send your questions to our support team using the Control Center. Check out our price list for services, and receive our help if and when necessary.

Our services:

• Security audit
• Interference elimination
• Firewall setup
• Server Setup includes:
  • Software installation
  • Setting up a name (domain)
• Performance review and analysis
• Apache and mysql optimization
• Answers to frequently asked questions
• Application support includes the following:
  • Direct installation and continuous updating of approved Web applications
  • Configuration of any of the applications installed during setup
• Storage management — data import and export
• Reorganization of ports (ssh, rdc, and remote storage access ports)
• Software installation
• Setting up a name (domain)

What indeed is a virtual (private) dedicated server?

When you buy a VPS (virtual private server), you can at an affordable price receive advanced management services, especially if your usual virtual hosting plan is not enough to maintain all traffic. In comparison with a virtual hosting account, VPS gives you the opportunity to install configured programs and guarantees a 10 megabit per second connection of ports. With a VPS hosting service, the use of a dedicated server becomes quite simple, while configuration features are preserved. You can choose any one of the six pre-configured plans so that it could be much easier for you to begin working with our servers. If the initial information is not enough, you can find additional materials on any subject on our technical support pages: "Virtual Dedicated Linux Server" and "Virtual Dedicated Windows Server".

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What is the difference between a VPS and a dedicated server?

The key difference is that a dedicated server is a whole server dedicated personally for your site; a VPS isolates your site from other sources that are hosted on the same server. This ensures root (administrator) access, provides a large amount of features, a separate IP address and much more. Servers are divided into sections such that a separate VPS functions independently of other accounts on the same server. This gives a stable and robust server performance even when the primary server encounters power failures.

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Who can become a VPS user?

First and foremost, the hosting service for virtual dedicated servers provides multifunctionality, an acquired VPS, root access, and opportunity to install any software and program on the server. A VPS is easy to use by anyone – individuals and enterprises who own heavy-traffic websites. It is indispensable for sites installing complex applications that require high throughput capacity. Our virtual servers offer high performance, large disk volume, and a high passing ability.

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Is it possible to set up VPS from Legionbox?

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What if I don’t know how to configure a virtual private server?

Contact our Legionbox support team. We will resolve any of your problems in a matter of minutes. The information outlined below will prompt you on where to get started. Our support team provides access to the following information: reference materials, technical support forums and educational blogs which will certainly help. Do you need help from real experts? Then, no problem! Within the first month of using our services, our "serverconcierge" will assist you with your server settings at any time.

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VPS management

To access the virtual private server through the hosting Control Center, you need to log into your Legionbox account and select "servers". Then press "start" near the VPS server that you want to use. Going to the virtual dedicated hosting manager, you have the opportunity to control the server at a basic level: you can customize your account, control the traffic and plan server reboot. Having installed the control panel on your server to ensure full operation with advanced server features, you will be able to solve problems connected with the virtual private server, sending requests for correction of malfunctions.

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"Protection against exceeding the bandwidth limit" - what is this?

Protection (or suspension of your account) is triggered automatically when you exceed the bandwidth allowed for your plan. To restore server operation, you will need to buy extra bandwidth, or wait until the next billing. This feature cannot be added to the server if the limit has been exceeded. You can also stop your account manually or buy extra bandwidth until the next billing period comes (see "Adding bandwidth protection").

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Where can I receive help for my virtual server?

If you need help related to your virtual private server, we will help you at any time. Describe the problem in the request or start an online chat through the Virtual Dedicated Hosting Manager and state your problem there. You can also contact our hosting technical support team, and we will help you with any questions regarding management and maintenance of Linux or Windows virtual server.